Exchange / Return / Delivery Policy

Twenty One Jewels Return & Exchange Terms :

At Twenty One Jewels we Offer a Friendly 7 Day Return and Exchange Policy. With Our No Questions Asked Return Policy You can go ahead and Shop with Ease. 

To Place a Return / Exchange Request Please Visit our Return Portal on this Link : https://www.twentyonejewels.com/apps/return_prime

Simply Enter Your Order Id and Your Mobile Number and Place you Return Request.

We Offer Two Options to Return the Item :

1. A Pick Up will be Scheduled by Us in which case a nominal pick and reshipping charge of Rs. 99 will be deducted from the return amount
2. You may also self ship the article back to us in which case there will be no deductions in the return amount.

All Refunds are Issued in the form of Store Credit Valid for 6 months from date of issue. 

Each Order is thoroughly checked for Quality and Intactness before dispatching, however in the unfortunate incident of a transit damage or a manufacturing defect - we will issue a complete replacement of your order within 7 working days. 

Note : Items on Final Clearance Sale, Last Pieces Sale , Buy 1 Get 1 Offers are not eligible for returns and exchanges. 

An Item can be exchanged or returned only once per order. 

The Exchange or Return Request has to be Placed within 7 days of delivery date. 

Only Items with Tags and Packaging Intact will be eligible for returns and exchanges. 

Our QC team will check the returned article before proceeding to issue the refund. Incase any piece appears to be worn, damaged or not in appropriate condition, the return request may be rejected. 

In case you choose the self shipping option to return the order, please send the parcel to the address mentioned below :