Return policy

 

 

While purchasing goods from us , you acknowledge and agree that these terms of returns and exchange are limited to direct sale by us to you and that these terms of returns and exchange are not available in case of a sale by third party.
PLEASE NOTE
We do not provide refund on any goods sold. WE STRICTLY DO NOT ACCEPT RETURNS.
However,
Goods once sold can ONLY be exchanged in the following condition:
-if there is any major manufacturing defect in the item and is reported within 24 hours of receiving the product.
Our return and exchange policy is however subject to the following:
(a)In case of exchange of a defective product, the customer will be provided with a replacement of the same item within 15 working days. Incase we are unable to do so, Customer will be provided with a credit voucher of the same amount as that of the product received defective, which has to be utilized by the customer within 15 days from the date of receiving the credit voucher.  Defective items need to be reported within 24 hours of receiving the product. Customer needs to send an email to support@twentyonejewels.com
(b) Items should be returned unused and with all tags still attached along with the box and package received with the product. Returns that are damaged may not be accepted and may be sent back to the customer.
(c) Items should be unused and undamaged by the customer. Any used product will not be exchanged/returned.
(e) There is no return/exchange for an item purchased during sale or at a discounted price.
PROCEDURE FOR EXCHANGE
• Drop us a mail at support@twentyonejewels.com with the details of the product you want to exchange along with the picture of the manufacturing defect. We will revert within 48 hours on this.
• Any product that needs to be exchanged must be shipped back to us in a proper packaging within 4 days from the date of delivery on the following address:
Priyug India Private Limited
C-5 Malviya Marg,
Next to SBI Bank,
C Scheme,
Jaipur 302001
• The credit voucher will be applicable only on one purchase, irrespective of the amount. This credit amount cannot be used in two orders/transactions separately.
• All exchanges will only be valid once per order only.