All our articles go through a rigorous quality check before dispatch to ensure you receive your order in an immaculate condition.
However we understand that there may be transit damages at times or you may want to exchange the product with something else.
We offer a friendly 3 day Exchange and Replacement policy so that you are worry - free while making a purchase with us. We Also Offer Reverse Pick Ups for a Nominal Charge of Rs. 99 (which includes reverse pickup and Re - Shipping of the new article)
Returns and Replacement :
- In the Unfortunate case of you not being satisfied with your purchase, we offer an easy 3 day Returns/Exchange Policy.
- If you would like to exchange your order for a different size, Colour Variant or a Completely Different Product you may also do so.
- In case you receive your item with a transit damage or an unlikely manufacturing defect, we offer a complete replacement of your order with a fresh new piece.
- Items on Special Discounts and on the End of Season Sale or Last Pieces Sale are not eligible for returns and exchanges.
- Special Offers and Discount Coupon Codes can only be used once per order, it will not be applicable on the 2nd time exchange/return order.
- Return / Exchange request has to be placed within 3 days of the order being delivered to you.
Return and Exchange Process :
If you would like to return or exchange the product you have received, please use the following link to submit the return request :
https://www.twentyonejewels.com/apps/return_prime
Once we receive your request, we will contact you for the further process.
- Once your return request is approved by us, ensure the return shipment reaches us within 7 Days in case you are self shipping to us or wait for our team to update in case reverse pick was scheduled by us.
- The Article returned should be sent back with its original packaging and all the tags intact.
- Once we receive the return parcel, it will undergo an inspection by our QC Team. After the inspection, if our QC Team confirms the intactness of the article the refund process will be initiated.
- Please Note: Refunds will be done as Store Credits Only. A Nominal Charge of Rs. 99 will be deducted as reverse Pick Up and Re - Shipping Charges. There will be No Extra Charges in Case you are self shipping the parcel to us.
- One Article can be exchanged/returned only once.
- In case you receive your order in a damaged state or if you notice any defect in the article, please submit a return request on the link below and mention the appropriate reason https://www.twentyonejewels.com/apps/return_prime
- Once your return request is submitted, our team will get in touch with you to do the needful.
For Any Further Queries - Please reach out to us on support@twentyonejewels.com
- We Offer Free Standard Shipping for all our Orders.
- Standard Shipping Delivery Time is 4-10 Days.
- Customers may opt for express delivery by paying a nominal express delivery charge of Rs. 100 at the time of check out. Express Shipping Delivery Time is 2-5 working days depending on the city you are in.
- If there is any delay expected in delivering your order, you will be notified about the same by our team.